For travel agencies, TMCs and MICE teams

Control travel requests, refunds and escalations in one place.

Kancom helps travel agencies track post-booking servicing work — client requests, vendor follow-ups, refunds, escalations and SLA risks — with clear ownership and management visibility.

See Kancom in Action See Business Benefits
Ravi Kant Kumar, Founder of Kancom Systems
Built by Ravi Kant Kumar — a travel operations and systems professional with 26+ years of industry experience. Designed from real travel servicing, escalation, refund and vendor coordination experience — not as a generic helpdesk experiment.
Control Know what is pending, aging and at risk.
Ownership Every request has a responsible person and next action.
Closure Reduce missed follow-ups and delayed resolution.
Management view Travel Operations Snapshot
Kancom Systems square brand mark
Active Requests 87 Across servicing queues
SLA Risk 9 Need attention today
Vendor Pending 14 Awaiting supplier response
Escalations 3 Manager visibility needed
Request intakeCapture
Owner + next actionAssign
Aging + SLA riskControl
Client / vendor closureResolve
Control snapshot

A scorecard for travel servicing control.

See where servicing work affects leakage, closure, client experience and management visibility.

Financial impact

Reduce operational leakage

Missed follow-ups, delayed refunds and repeated chasing quietly consume time, margin and client trust.

Operational control

Owner, status and next action

Every request should have a responsible person, visible status, aging and a clear next step.

Customer experience

Fewer service gaps

Faster updates reduce avoidable dissatisfaction before small delays become escalation or retention risk.

Management visibility

See risk without chasing

Owners and managers can see pending work, bottlenecks and SLA risk without asking every team member.

What it controls Requests, refunds, escalations and vendor follow-ups.
Who it helps Owners, finance, operations managers and servicing teams.
Why it matters Servicing chaos becomes visible before it eats margin.
Expand only what matters Summary first. Details when needed.

Kancom gives owners and managers a control-room style view of travel servicing work first — then lets them expand into the operating details only where needed.

The snapshot highlights the business areas that matter most: leakage, ownership, customer experience and management visibility. Click any section on the right to expand or collapse the details.

Where servicing leakage starts

Bookings and invoices are usually visible. Leakage often begins after booking, when servicing work spreads across emails, calls, WhatsApp, spreadsheets and memory.

  • Refunds and changes buried in inboxes
  • Vendor replies disconnected from the case
  • Escalations tracked informally
  • Client updates depending on manual chasing
What Kancom brings into one view

Kancom brings post-booking servicing work into one structured operating view — with request owner, status, next action, SLA risk, vendor follow-up and closure visibility.

  • Client request, refund, change or escalation type
  • Owner, priority and current operating status
  • Aging, SLA risk and next action
  • Vendor follow-up, client update and closure visibility
How owners and finance benefit

Owners get visibility into pending, aging and risky work before it becomes client dissatisfaction, revenue leakage or repeated management chasing.

  • Less repeated chasing for status
  • Earlier visibility of leakage and service risk
  • Better control over refunds, escalations and follow-ups
  • Stronger protection of client trust and repeat business
How operations teams benefit

Operations teams get a clearer queue, ownership, next action and follow-through structure, so work does not depend only on memory, inboxes or informal handoffs.

  • Clear ownership instead of informal handoffs
  • One place for request context and next action
  • Reduced dependency on memory and manual chasing
  • More disciplined follow-through to closure
Product moments

Built around real travel servicing workflows.

These visual moments can be replaced with live screenshots from your demo site as Kancom matures.

Gmail-style ticket handling

Inbox workflow

Management dashboard

Dashboard

Kancom Request workflow

Execution flow

Excel/table-friendly communication

Structured table view
Ravi Kant Kumar, Founder of Kancom Systems
Ravi Kant Kumar Founder, Kancom Systems 26+ years across travel operations, systems, data and technology. Built on Frappe · Designed for travel operations
Founder credibility

Built by someone who understands travel operations from the inside.

Kancom is built by Ravi Kant Kumar, with 26+ years across travel operations, systems, data and technology.

Ravi has seen how real servicing work gets scattered across emails, calls, WhatsApp and spreadsheets — especially refunds, escalations, supplier follow-ups and repeated client updates.

Kancom brings that work into one structured system, so owners get visibility, teams get clarity and follow-ups do not depend only on memory.

Built on Frappe. Designed for travel operations. Kancom uses the Frappe foundation and shapes it around travel agency servicing workflows — requests, refunds, escalations, vendor follow-ups and management visibility.

Travel operations do not fail only because work is not done. They fail because work is not visible, owned and followed through.

Contact Kancom

See how Kancom can bring control to your travel servicing work.

Use Kancom to structure requests, refunds, escalations, vendor follow-ups and management visibility in one operating flow.

See Kancom in Action See Product Moments
Kancom Systems square logo
Kancom Systems Travel Operations Helpdesk & Control System Built on Frappe · Designed for travel operations hello@kancomsystems.in · +91 9810190475