Reduce operational leakage
Missed follow-ups, delayed refunds and repeated chasing quietly consume time, margin and client trust.
For travel agencies, TMCs and MICE teams
Control travel requests, refunds and escalations in one place.
Kancom helps travel agencies track post-booking servicing work — client requests, vendor follow-ups, refunds, escalations and SLA risks — with clear ownership and management visibility.
Built by Ravi Kant Kumar — a travel operations and systems professional with 26+ years of industry experience.
Designed from real travel servicing, escalation, refund and vendor coordination experience — not as a generic helpdesk experiment.
Management view
Travel Operations Snapshot
Active Requests
87
Across servicing queues
SLA Risk
9
Need attention today
Vendor Pending
14
Awaiting supplier response
Escalations
3
Manager visibility needed
Request intakeCapture
Owner + next actionAssign
Aging + SLA riskControl
Client / vendor closureResolve
Travel Agency Workflow Audit
Before adding another tool, see where daily travel work is leaking.
For travel agencies, TMCs, MICE teams and tour operators managing requests through shared mailboxes, Excel, WhatsApp and manual follow-ups.
Review request entry pointsWhere client requests, refunds, escalations and vendor follow-ups currently enter and get tracked.
Identify ownership and SLA gapsWhat is pending, who owns it, what is aging and what needs attention before it becomes leakage.
Create pilot-ready directionA practical workflow structure covering request type, owner, status, priority, risk, next action and closure.
Control snapshot
A scorecard for travel servicing control.
See where servicing work affects leakage, closure, client experience and management visibility.
Owner, status and next action
Every request should have a responsible person, visible status, aging and a clear next step.
Fewer service gaps
Faster updates reduce avoidable dissatisfaction before small delays become escalation or retention risk.
See risk without chasing
Owners and managers can see pending work, bottlenecks and SLA risk without asking every team member.
What it controls
Requests, refunds, escalations and vendor follow-ups.
Who it helps
Owners, finance, operations managers and servicing teams.
Why it matters
Servicing chaos becomes visible before it eats margin.
Expand only what matters
Summary first. Details when needed.
Kancom gives owners and managers a control-room style view of travel servicing work first — then lets them expand into the operating details only where needed.
The snapshot highlights the business areas that matter most: leakage, ownership, customer experience and management visibility. Click any section on the right to expand or collapse the details.
Where servicing leakage starts
Bookings and invoices are usually visible. Leakage often begins after booking, when servicing work spreads across emails, calls, WhatsApp, spreadsheets and memory.
- Refunds and changes buried in inboxes
- Vendor replies disconnected from the case
- Escalations tracked informally
- Client updates depending on manual chasing
What Kancom brings into one view
Kancom brings post-booking servicing work into one structured operating view — with request owner, status, next action, SLA risk, vendor follow-up and closure visibility.
- Client request, refund, change or escalation type
- Owner, priority and current operating status
- Aging, SLA risk and next action
- Vendor follow-up, client update and closure visibility
How owners and finance benefit
Owners get visibility into pending, aging and risky work before it becomes client dissatisfaction, revenue leakage or repeated management chasing.
- Less repeated chasing for status
- Earlier visibility of leakage and service risk
- Better control over refunds, escalations and follow-ups
- Stronger protection of client trust and repeat business
How operations teams benefit
Operations teams get a clearer queue, ownership, next action and follow-through structure, so work does not depend only on memory, inboxes or informal handoffs.
- Clear ownership instead of informal handoffs
- One place for request context and next action
- Reduced dependency on memory and manual chasing
- More disciplined follow-through to closure
Product moments
Built around real travel servicing workflows.
These visual moments can be replaced with live screenshots from your demo site as Kancom matures.
Gmail-style ticket handling
Inbox workflow
Management dashboard
Dashboard
Kancom Request workflow
Execution flow
Excel/table-friendly communication
Structured table view
Ravi Kant Kumar
Founder, Kancom Systems
26+ years across travel operations, systems, data and technology.
Built on Frappe · Designed for travel operations
Founder credibility
Built by someone who understands travel operations from the inside.
Kancom is built by Ravi Kant Kumar, with 26+ years across travel operations, systems, data and technology.
Ravi has seen how real servicing work gets scattered across emails, calls, WhatsApp and spreadsheets — especially refunds, escalations, supplier follow-ups and repeated client updates.
Kancom brings that work into one structured system, so owners get visibility, teams get clarity and follow-ups do not depend only on memory.
Built on Frappe. Designed for travel operations.
Kancom uses the Frappe foundation and shapes it around travel agency servicing workflows — requests, refunds, escalations, vendor follow-ups and management visibility.
Travel operations do not fail only because work is not done. They fail because work is not visible, owned and followed through.
Contact Kancom
See how Kancom can bring control to your travel servicing work.
Use Kancom to structure requests, refunds, escalations, vendor follow-ups and management visibility in one operating flow. You can also start with a focused Travel Agency Workflow Audit.
Kancom Systems
Travel Operations Helpdesk & Control System
Built on Frappe · Designed for travel operations
hello@kancomsystems.in · +91 9810190475